Q: Can you deliver my package to an alternative address?
A: Yes, if the parcel is within a distance, we can provide alternative address to our customer.
Q: How can I schedule a new delivery?
A: If you already confirm the date with our system, please do ask for reschedule with our team. It can rearrange for you.
Q: How do I track my shipment?
A: Yes, you may track your parcel via kaiyoexpress.com. First, key in your parcel number on website and detail will be automatic appeared.
Q: Where shall I go to send parcel/document?
A: You may visit our website and do a registration; you may request a schedule for pickup services.
Q: How can I find out the rate for domestic delivery?
A: Please visit our website for more information & details.
Q: How do I file a complaint or give feedback regarding KAIYO Express service?
A: To file a complaint or giving feedback about our service, please email us at [email protected]
Q: Who do I call to ask questions regarding my shipment?
A: To enquire regarding the status of your shipment, you may call our Customer Service Number.
Q: What is the maximum weight and dimension of parcel that can be delivered?
A: The maximum weight of parcel that can be delivered is 30kg and limit to a dimension of no more than 1m per side. But we have a special request service is not more than 100kg parcel to send.